Party City Casino Privacy Policy

This Privacy Policy explains how Party City Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with us. It is intended to provide clear information about our privacy practices for players in Canada and other users of the platform.

Party City Casino takes privacy seriously and seeks to handle personal information responsibly, transparently, and only for legitimate business purposes. By using the website, you acknowledge that your information may be processed as described below. If you do not agree with this policy, please discontinue use of the services.

Information We Collect

We collect information that is necessary to operate Party City Casino, provide account services, meet security objectives, and improve the user experience. The categories of information we may collect include:

• Identity and registration details, such as your name, date of birth, username, residential address, and country of residence.
• Contact details, including an email address, telephone number, and information included in communications with our support team.
• Account information, such as login credentials, account preferences, responsible gaming settings, and records of activity on the platform.
• Transaction information, including deposits, withdrawals, payment method details, transaction amounts, and related verification records. Payment details may be processed by external payment providers rather than stored directly by us.
• Verification information that may be required to confirm identity, age, account ownership, or the legitimacy of a transaction.
• Technical information, including IP address, browser type, device details, operating system, language settings, access times, and general location information derived from technical data.
• Usage information, such as pages visited, games viewed, session duration, interactions with features, and preferences expressed through website activity.

You may choose not to provide certain information, but this may prevent us from opening or maintaining an account, processing transactions, providing customer support, or making specific features available. We do not intentionally seek personal information from individuals under the minimum age of 18.

How We Use Information

Party City Casino uses personal information for purposes connected with the operation, security, and administration of the website. These purposes may include:

• Creating, administering, and maintaining player accounts.
• Processing deposits, withdrawals, and other account transactions.
• Confirming identity, age, account ownership, and eligibility to use the services.
• Detecting and preventing fraud, abuse, collusion, money laundering, unauthorized access, and other suspicious or prohibited activity.
• Providing customer assistance, responding to requests, and managing complaints or service issues.
• Personalizing website content, remembering preferences, and improving functionality and performance.
• Sending operational messages, including account notices, security alerts, transaction confirmations, and policy updates.
• Sending promotional communications where permitted and where you have provided the appropriate consent or where another lawful basis applies.
• Analysing trends, usage patterns, and technical performance to develop and improve our services.
• Establishing, exercising, or defending legal rights and complying with applicable obligations or lawful requests.

We aim to collect and use information that is relevant to these purposes. Where practical, we may use aggregated or de-identified information for reporting, analytics, and service improvement.

Cookies and Similar Technologies

Party City Casino may use cookies, local storage, pixels, software development kits, and similar technologies. These tools help the website remember settings, maintain secure sessions, support account functions, understand traffic, and measure the effectiveness of website features.

Types of Technologies Used

• Essential technologies that enable login, navigation, security controls, and core casino functions.
• Preference technologies that remember settings such as language, display options, and other choices.
• Analytics technologies that help us understand how visitors use the website and identify technical issues.
• Marketing technologies that may help measure campaigns or present more relevant communications, subject to applicable requirements and your choices.

Your browser may allow you to block or delete cookies. Disabling certain technologies may affect account access, game functionality, payment processing, or other parts of the website. Information collected through these tools may be combined with account or technical information for the purposes described in this policy.

Data Sharing

We may disclose personal information where this is reasonably necessary to provide the services, protect users and the platform, or meet legal and operational responsibilities. Recipients may include:

• Payment processors, financial institutions, and transaction service providers.
• Identity, age, fraud prevention, security, and risk management providers.
• Technology, hosting, customer support, analytics, communications, and maintenance vendors.
• Professional advisers, insurers, auditors, or other parties supporting our business operations.
• Authorities, courts, regulators, or law enforcement bodies where disclosure is required or reasonably necessary to address a lawful request, security concern, fraud investigation, or legal process.
• A purchaser, investor, successor, or related entity in connection with a proposed or completed corporate transaction, restructuring, financing, or transfer of business assets.

Service providers receiving information from us are expected to use it only for agreed purposes and to apply suitable safeguards. We do not share personal information with unrelated parties for their independent marketing purposes unless this is clearly explained and permitted by applicable requirements.

Data Security

Party City Casino uses administrative, technical, and organizational measures designed to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or secure transmission methods, staff confidentiality obligations, and vendor security assessments where appropriate.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and connection, and notifying us promptly if you suspect unauthorized access. We may restrict or suspend access when necessary to protect an account, user, or the platform.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on the nature of the information, the length of the player relationship, transaction history, security needs, dispute resolution, and any applicable recordkeeping requirements.

When information is no longer required, we may securely delete it, anonymize it, or place it beyond ordinary use. Some information may remain in backups or records for a limited period while those systems are updated or until it can be removed through normal retention procedures.

Your Rights

Depending on your location and the circumstances of the request, you may have rights concerning the personal information we hold about you. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for deletion or limitation of information where there is a valid basis to do so.
• Object to certain uses of information or withdraw consent where processing relies on consent.
• Request information about the purposes for which your data is used and the categories of recipients involved.
• Request a copy of information in a suitable format where this right applies.

These rights are not absolute and may be affected by account security, fraud prevention, legal obligations, dispute handling, or the need to protect the rights of others. We may ask for information needed to verify your identity before completing a request. If a request cannot be fulfilled, we will seek to explain the reason where permitted.

Third-Party Services

The website may contain links, integrations, payment options, or other features operated by third parties. These providers may collect information under their own privacy policies and terms. Party City Casino does not control the privacy practices of independent websites or services, and you should review their policies before submitting personal information to them.

Third-party tools may also be used to support payments, identity checks, fraud monitoring, analytics, communications, or technical operations. Their access is intended to be limited to the information and activities required for the services they provide, although their own processing practices may differ from ours.

International Transfers

Some service providers or business partners may process information in countries outside Canada or outside the country where you access Party City Casino. In such circumstances, information may be subject to the laws of the country in which it is processed and may be accessible to authorities under those laws.

Where information is transferred internationally, we seek to use appropriate contractual, technical, or organizational safeguards consistent with the nature of the information and the purpose of the transfer. By using the services, you understand that international processing may occur as described in this policy.

Policy Updates

We may revise this Privacy Policy when our services, technology, providers, or privacy practices change. The updated version will be posted on the website with a revised effective date where appropriate. Changes will generally apply from the time they are published, unless a different approach is required or stated.

We encourage you to review this page periodically. If a change materially affects how we use personal information, we may provide an additional notice through the website, by email, or by another suitable method.

Contact Information

If you have questions about this Privacy Policy, wish to make a privacy request, or need assistance regarding the handling of your personal information, contact Party City Casino at [email protected].

When contacting us, please avoid sending unnecessary sensitive information. To protect your account, we may request reasonable details to confirm your identity before discussing account-specific information or completing a privacy request.

Last updated: 9 September 2026